Legal

Shipping & Delivery Policy

Effective Date: January 1, 2026Last Updated: October 6, 2026

1. Policy Scope

This policy applies to orders placed by Verified Medical Professionals and Licensed Medical Businesses. We don’t sell to consumers.

Orders are dispatched on the same day they’re placed, with delivery before business closes. Established clients bypass this step.

Shipping costs are calculated at checkout, based on how small or big your order is.

Damaged items: Contact us within 24 hours with photos. We manage the carrier claims.
Lost shipments: If no tracking updates appear past the delivery date, contact us to initiate an investigation.
Wrong address: Addresses must be corrected before shipment. Please notify us as soon as you spot an error.

For anything to do with an order, a shipment or a delivery issue, reach us at:

Aesthetics Depot
Phone: 647-800-7945
Email: sales@aestheticsdepot.ca

Order & delivery help
Damaged, lost or delayed

Email sales@aestheticsdepot.ca or call 647-800-7945. For damaged items, please contact us within 24 hours with photos.